Frequently asked questions
DO YOU DO FAA / HIMS EVALUATIONS?
Yes. E-mail admin@tailoredbrainhealth.com or call 336-542-1800 to discuss details. Please include a copy of your letter from the FAA, if you have one, on your initial contact. It will help us get you scheduled quickly and accurately.
A family member or I have both cognitive concerns and emotional issues. Do we need an assessment or therapy/counseling?
Great question. When cognitive concerns and emotional or psychological symptoms occur together, it can sometimes be difficult to know where to start.
Our practice is well positioned to help distinguish between these concerns and develop a treatment plan tailored to your or your family member’s needs. For this reason, we generally recommend starting with a formal neuropsychological evaluation.
The assessment can help us better understand what may be contributing to the concerns and determine the most appropriate next steps. After the evaluation, we’ll develop a tailored treatment plan. This may include therapy or counseling if we determine that it would be beneficial, or we may recommend other services or interventions based on the findings.
Do I need a referral?
Yes. A referral is required for the initial neuropsychological evaluation, unless you are private pay.
Do you prescribe medication?
Our practice focuses on assessment and psychological treatment rather than prescribing medication. We do not prescribe medications.
If medication may be appropriate as part of your or your family member’s treatment, we can discuss that during the evaluation and may recommend consultation with an appropriate medical or psychiatric provider. We can also coordinate with other members of your care team, when appropriate, to help ensure that your treatment plan addresses your needs as a whole.
Do you offer telehealth or in-person?
Both. Some of our patients prefer the convenience and accessibility of telehealth appointments, while others prefer the in-office setting. In-person appointments are available in Greensboro, NC, only (717 Green Valley Rd. Suite 200, second floor, with elevator access.)
Where can we see patients?
Our doctors can see patients by way of telehealth in 42+ states across the U.S.! We can see patients in North and South Carolina, Florida, and in any of the following states:
Click to see a frequently updated map of where services are provided.
If your state is dark blue, services may be available to you.
Fees?*
Psychotherapy sessions:
Doctoral-level provider, $210; Initial Intake: $230
LCSW provider: $170; Initial Intake: $190
Testing evaluation: $1850 (base fee, can increase depending on complexity and nature of referral question)
Adult ADHD evaluation: $950
FAA: Range from $1000-5000+ depending on protocols and complexity
We accept all major debit/credit cards, health savings accounts, or flexible spending account cards as forms of payment at the time services are rendered.
Do you take insurance?
Are We In-Network?
We are in-network with Medicare Part B, Blue Cross Blue Shield (BCBS), and Lyra. We are not in-network with Medicare Advantage/HMO plans, with the exception of Blue Medicare.
If you have private insurance with out-of-network benefits, you may be eligible for reimbursement. We are out-of-network with most PPO plans.
Not sure what your plan covers? We can check your out-of-network benefits for you as a courtesy. Call 336-542-1800 or email admin@tailoredbrainhealth.com.
How Out-of-Network Billing Works
With our concierge out-of-network billing, you pay our full fee upfront. Our office then submits the claim to your insurance company, and any applicable reimbursement is paid directly to you by your insurer.
Why Choose Out-of-Network Care?
Simple. We prioritize quality over quantity.
Out-of-network care gives us greater freedom to focus on thoughtful, comprehensive care rather than fitting care into a predetermined formula.
Large hospital practices that accept every insurance plan are “burn and turn,” prioritizing quantity over quality. Trust us, we have been in those spaces, and that is why we left.
Will my insurance pay for a neuropsychological evaluation?
Yes. If you are a Medicare (Part B) or BCBS patient, neuropsychological testing for a clinical (psychiatric or medical condition or related symptoms such as memory concerns) is a covered service. Most PPO insurance plans also provide out-of-network coverage, and we can provide concierge billing services.
Insurance does *not* cover FAA, fitness-for-duty, IME, medico-legal, or academic accommodation evaluations.
Do I need a referral?
You do not need a referrral for therapy services. You do need a referral for testing services, with one exception: Private pay clients do not require any referrals.
If you require an evaluation (testing), you can request that a referral from your primary care provider (general practitioner) be sent to us. Referrals can be faxed to Tailored Brain Health at (336) 542-1888.
What should I expect in the first session?
The first session involves reviewing our treatment agreement, limits to confidentiality, and discussing the reason for seeking treatment. The first session also involves a more detailed history-taking and interview compared to future sessions. I will ask you lots of questions about who you are, where you come from, your medical and psychological history, and why you are seeking services at this time. Because we are still getting to know each other and your background, the first session can feel a little different from follow-up sessions. We will then focus on creating a treatment plan tailored to your specific needs and goals.
If you are seeking help with a memory problem and wish to pursue an evaluation, it is strongly recommended that you have a close friend or family member with you for the first appointment to help answer questions and report on any changes they have noticed in you, since sometimes it is easier for those around us to make observations that we don't notice in ourselves.
Do you provide therapy for people with dementia?
Not usually, and there’s an important reason for that.
For therapy to be helpful, a person needs to be able to meaningfully benefit from the therapeutic process. Depending on the type and severity of dementia, this may require a certain degree of intact memory, attention, communication, and ability to participate in and apply what is discussed in therapy.
For someone with an established dementia diagnosis and more significant cognitive impairment, traditional individual therapy may not be the most appropriate or effective approach. Instead, we often focus on supporting the family and care partners. This may include helping family members manage stress, better understand the cognitive and behavioral changes they are seeing, identify appropriate resources, and navigate difficult care decisions.
We can also help educate families and coordinate resources when additional support is needed. Depending on the situation, we may refer to trusted colleagues who specialize in care management, in-home care, housing transitions, or other dementia-related needs. Some of our trusted care partners include:
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Abide Resources — care coordination, long-term-care planning, and connecting families with appropriate community resources. "(Abide Resources)"
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Choice Care Navigators — senior-care navigation and assistance with planning, care options, and transitions.
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Always Best Care – Greensboro & High Point — in-home senior care, dementia care, and assistance with senior living placement.
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Hallmark Home Health Care — home health services including skilled nursing, physical therapy, occupational therapy, and speech therapy.
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Options for Seniors — senior-care support, including in-home care, dementia and memory-care support, respite care, and assistance helping families determine appropriate care options.
What about behavioral changes or difficult behaviors?
Behavioral disturbances associated with dementia can sometimes require a medical or psychiatric approach. Medication is often, though not always, part of treatment, depending on the symptoms and circumstances. In those situations, we may recommend consultation with a geriatric psychiatrist or neuropsychiatrist who has experience treating the behavioral and psychiatric aspects of dementia.
For example, Kim G. Johnson, MD, is a board-certified geriatric psychiatrist with Duke Health who specializes in cognitive concerns, memory disorders, and the psychiatric aspects of neurological conditions. (Duke Health)
If your loved one has dementia and is experiencing behavioral changes, we can help you think through what type of support may be most appropriate and connect you with the right resources.