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Frequently Asked Questions

Do you offer telehealth or in-person?

Both :) Some of our patients prefer the convenience and accessibility of telehealth appointments, while others prefer the in-office setting.  In-person appointments are available in Greensboro, NC, only (717 Green Valley Rd. Suite 200, second floor, with elevator access.)  


Where can we see patients?

Our doctors can see patients by way of telehealth in 28+ states across the U.S.!  We can see patients North and South Carolina, Florida, and in any of the following states: 




Psychotherapy sessions: $210; Initial Intake: $230

Testing evaluation: $1600 (base fee, can increase depending on complexity and nature of referral question)

Adult ADHD evaluation: $800

We accept all major debit/credit cards, health savings account, or flexible spending account cards as forms of payment at the time services are rendered. 


Do you take insurance?

We are in-network for Medicare Part B.  (We are not in-network for Medicare Advantage/HMO plans.) 


If you have private health insurance with out-of-network benefits, you may have coverage.  We are an out-of-network provider for most PPO plans. We provide concierge out-of-network billing for our patients.  Not sure if you have out-of-network coverage?  No problem.  We provide this information as a courtesy to our clients.  Just ask us to check for you!  Call 336-542-1800 or email to inquire


Concierge billing means that you are required to pay the full fee upfront, but our office will submit your claims to your insurance company and you will receive any applicable reimbursement directly from your insurance company.  


The benefits of not running your services through insurance include privacy and flexibility to provide treatment tailored to you and your family's specific needs.  Health insurance companies often require certain diagnoses to approve or reimburse services and can require documentation pertaining to your condition.  They also can dictate the number and nature of sessions you have.


Will my insurance pay for a neuropsychological evaluation?

Yes.  If you are a Medicare (Part B) patient, neuropsychological testing is a covered service.  Most PPO insurance plans also provide out-of-network coverage and we can provide concierge billing services.

Do I need a referral?

Not necessarily.  Private pay clients do not require any referrals. 


Medicare patients who require any form of testing for memory or cognitive concerns will need to request a referral from their primary care provider (general practitioner) be sent to us.  Referrals can be faxed to Tailored Brain Health at (336) 542-1888.

What should I expect in the first session?

The first session involves reviewing our treatment agreement, limits to confidentiality, and discussing the reason for seeking treatment.  The first session also involves a more detailed history-taking and interview compared to future sessions. I will ask you lots of questions about who you are, where you come from, your medical and psychological history, and why you are seeking services at this time.  Because we are still getting to know each other and your background, the first session can feel a little different than follow up sessions. We will then focus on creating a treatment plan tailored to your specific needs and goals. 


If you are seeking help with a memory problem and wish to pursue an evaluation, it is strongly recommended that you have a close friend or family member with you for the first appointment to help answer questions and report on any changes they have noticed in you, since sometimes it is easier for those around us to make observations that we don't notice in ourselves. 

Click to see a frequently updated map of where services are provided.

If your state is dark blue, services may be available to you. 

PSYPACT states
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