Frequently Asked Questions
Glad you asked. Check out our page Why Online? for more details about virtual sessions.
Are all appointments online?
At present, appointments are telehealth only unless explicitly discussed otherwise. Select in-person appointments are available in Greensboro, NC (717 Green Valley Rd. Suite 200, second floor, with elevator access.) In-person appointments are prioritized for individuals seeking testing services.
Where can we see patients?
Dr. Renfroe can see patients by way of telehealth in 28+ states across the U.S.! We can see patients in the following states:
District of Columbia
Florida* (home state licensure, Dr. Renfroe)
North Carolina* (home state licensure)
South Carolina* (home state licensure, Dr. Wangelin)
Psychotherapy sessions: $190; Initial Intake: $230
Testing evaluation: $1600 (base fee, can increase depending on complexity and nature of referral question)
We accept all major debit/credit cards, health savings account, or flexible spending account cards as forms of payment at the time services are rendered.
Do you take insurance?
I am in-network for Medicare Part B. (I am not in-network for Medicare Advantage/HMO plans.) I am an out-of-network provider for most PPO plans. This means that you are required to pay the full fee upfront. I can provide you with documentation (called a "superbill") that you can submit to your insurance company for reimbursement. This is not a guarantee of payment - I recommend you contact your insurance company to ask what percentage of services they will reimburse for an out-of-network behavioral health provider prior to initiating services.
For those of you who are tech-savvy - check out the website or app "Reimbursify" (reimbursify.com) where you can submit claims directly to your insurance company for reimbursement. (Otherwise, you can use good old-fashioned "snail" mail (USPS) to submit your superbill directly.)
The benefits of not running your services through insurance include privacy and flexibility to provide treatment tailored to you and your family's specific needs. Health insurance companies often require certain diagnoses to approve or reimburse services and can require documentation pertaining to your condition. They also can dictate the number and nature of sessions you have.
Will my insurance pay for a neuropsychological evaluation?
Yes. If you are a Medicare (Part B) patient, neuropsychological testing is a covered service.
Do I need a referral?
Not necessarily. Private pay clients do not require any referrals.
Medicare patients who require any form of testing for memory or cognitive concerns will need to request a referral from their primary care provider (general practitioner) be sent to us. Referrals can be faxed to Tailored Brain Health at (336) 542-1888.
What should I expect in the first session?
The first session involves reviewing our treatment agreement, limits to confidentiality, and discussing the reason for seeking treatment. The first session also involves a more detailed history-taking and interview compared to future sessions. I will ask you lots of questions about who you are, where you come from, your medical and psychological history, and why you are seeking services at this time. Because we are still getting to know each other and your background, the first session can feel a little different than follow up sessions. We will then focus on creating a treatment plan tailored to your specific needs and goals.
If you are seeking help with a memory problem and wish to pursue an evaluation, it is strongly recommended that you have a close friend or family member with you for the first appointment to help answer questions and report on any changes they have noticed in you, since sometimes it is easier for those around us to make observations that we don't notice in ourselves.
Click above to see a frequently updated map of where services are provided. If your state is dark blue, services may be available to you.